Privacy Policy

About this policy

Your privacy is important to us and we want you to feel comfortable with how we use and share your information. This policy sets out how we handle your information that we obtain when you use our site, including when and why it is collected, used and disclosed and how it is kept secure. 
This policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes. 
This policy was last updated on 06 February 2024.

Information we collect about you

When you use this site, the categories of information that we may collect about you are as follows:

  • Personal information you give to us: This is information about you that you give to us by entering information on this site or contacting us directly, submitting an enquiry form, and from any other contact forms on the site or by corresponding with us by phone, email or otherwise. The information you give to us on the site may include your name, contact details (such as phone numbers, email address) and any information you provide to us in “free text” fields on the site.

Use of your information

The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are as follows:

  • It is necessary for getting in touch with you.
  • to enhance and personalise your customer or visitor experience;
  • to identify you when you contact us and to correspond and communicate with you;
  • for general administration including managing your queries, complaints, or claims, and to send service messages to you; and

Disclosure to and use by third parties

We do not disclose your information to any third parties.

Retention of your information

The length of time we retain your information is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary. We might hold your information for 7 years.

We may hold your information for a longer or shorter period from that described above where:

  • the law requires us to hold your personal information for a longer period, or delete it sooner;
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law; and
  • in limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place.

Transfers to third countries/ where we store your information

We store your information on servers located within the European Economic Area (EEA). 

Please note that, as we use Google Analytics, Google may transfer your information outside of the EEA and we recommend that you read Google’s privacy notice for further information.

Your rights

You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where not required, after we have received your request.

  • To be informed about the processing of your information. This is what this privacy notice sets out to do.
  • Accessing your personal information. You have the right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
  • Correcting and updating your personal information. The accuracy of your information is important to us. You can update your information by visiting the “Your account” section on our site. Otherwise, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us on any of the details described at the end of this policy.
  • Objecting to our use of your personal information. Where we rely on our legitimate business interests as the legal basis for processing your personal information for any purposes, you may object to us using your personal information for these purposes by emailing on the contact form of the website.
  • Erasing your personal information or restricting its processing. In certain circumstances, you may ask for your personal information to be removed from our systems by emailing though the contact form on the website. Provided we do not have any continuing lawful reason to continue processing or holding your personal information, we will make reasonable efforts to comply with your request. You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. We may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
  • Transferring your personal information in a structured data file. Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with a contract with have with you, you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine readable form, such as a CSV file.
  • You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
  • Complaining to the UK data protection regulator. If you have concerns about the way we have handled your personal information, we encourage you to contact us and we will seek to resolve any issues or concerns you may have. Please contact us via the website for this.

Changes to this policy

We may review this policy from time to time and any changes will be notified to you by posting an updated version on our site and/or by contacting you by email. Any changes will take effect immediately on the date on which we post the modified terms on our site or the date of our email, whichever is the earlier. We recommend you regularly check for changes and review this policy when you visit our site. If you do not agree with any aspect of the updated policy, you must promptly notify us and cease using our services.

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